BOOKING BY PHONE
If you experience any difficulties using our online booking system, or if you prefer to book directly with one of our team, call us on +44 (0)1225 428888 between 9am - 9pm. You can email us at [email protected].
HOW DO I FIND THE PERFECT ROMANTIC GETAWAY?
By checking availability
Most of our hotels are available for immediate online booking. Once you have selected a country and/or region in the search panels and input your dates, our results page will display details of the Room for Romance properties available. You will also see details here of hotels which do not have live online booking (marked "Send Request"), to whom you can send a Booking Inquiry form and then book direct These hotels will respond to you directly.
By browsing all hotels
To view details of ALL Room for Romance hotels in a given area – regardless of their availability – use the "Show me this hotel" tab on our home page. Click on the country and/or region you plan to visit, and your search will display thumbnails of all properties located there.
By property name
If you know the name of the hotel you are looking for, you can select it using the "Show me this hotel" drop-down tab.
ROOM FOR ROMANCE HOTEL COLLECTIONS
Our special hotel collections are tailor-made to help you find the kind of hotel you're looking for easily.
Romantic hotel collections
Top hotels for City Breaks
You'll find links on our home page to some of our most sought-after city break destinations in Europe and Morocco. These include: Hotels in Amsterdam, Hotels in Prague, Hotels in Marrakech.
Top destinations in the UK
You'll also find quick links on our home page to the hotels in our top UK destinations, such as Luxury hotels in the Cotswolds, Luxury hotels in London, Luxury hotels in Scotland and Luxury hotels in Bath.
Hot luxury short break destinations
You can check out our hotel collections in some of the hottest destinations around. See Mallorca Hotels, Hotels in Santorini and Hotels in Marrakech.
WHAT INFORMATION IS THERE ON EACH HOTEL?
Each Room for Romance hotel has four dedicated pages, and you can make an online booking direct from any of these:
A detailed report written by one of the Room for Romance review team.
You can move through the gallery by clicking on any picture and selecting the "Next" button.
Dining & more
This page has information on dining in and out of the hotel, things to see and do, shopping and nightlife, spa facilities (where applicable) and details of any big yearly events taking place nearby.
Essential info such as arrival and check-in information, details of hotel facilities and minimum stay requirements.
I'M AFTER THE PERFECT HONEYMOON HOTEL
See our Honeymoon Hotels page for some fabulous ideas. Do let us know if you are booking a honeymoon stay, planning a proposal or celebrating a landmark anniversary, so we can take extra special care of your reservation. Some of our hotels offer additional extras for honeymooners, and we will be pleased to ensure these are noted on your booking. We can also help put together your honeymoon itinerary if you would like to stay at more than one Room for Romance hotel.
I'M LOOKING FOR A HOTEL WITH A SPA
No problem. You'll find details of our hotels with a fully-fledged spa or wellness centre on our Spa Hotels page.
I'D LIKE A SUITE WITH A HOT TUB
We have some great places where you can soak in a private hot tub. See our Hotels with Hot Tubs page.
HELP – I'M ON A TIGHT BUDGET!
Take a look at our Budget Boutique Hotels page – it's packed with the names of super-affordable places to stay in the UK and Europe.
HOW FAR AHEAD SHOULD I BOOK?
DO book well ahead for weekend stays to avoid disappointment. Many Room for Romance properties are booked out on bank holiday weekends and around Valentine's Day, so the more notice you can give the better. Continental hotels with a limited season can also be heavily booked during school summer holidays and other peak periods. If it's an anniversary or other date-specific getaway, do plan well ahead!
MUST I BE A MEMBER TO BOOK WITH ROOM FOR ROMANCE?
No, there’s no membership requirement, joining fees or logins needed to make bookings with us and enjoy the complimentary Extras given at most of our hotels. You can sign up for our e-newsletters on our home page, ensuring that you're first to know about new special offers at Room for Romance properties.
WHAT ARE ROOM FOR ROMANCE EXTRAS?
These are special – and often exclusive – complimentary Extras provided when you book through Room for Romance, such as a bottle of champagne, an upgrade or a gift. They help ensure you enjoy your romantic getaway to the full. No joining or membership fee is required to be eligible for Room for Romance Extras, so look out for details on our hotel pages. Note: Extras may not apply when you are booking discounted deals or added-value packages from our Offers page.
WHAT ABOUT ROOM UPGRADES?
Where a room upgrade is offered as a Room for Romance Extra, such upgrades are always made subject to availability on the day of check-in. Upgrades are normally to the next highest room category, and further upgrades are at the hotel's discretion.
HOW DOES THE ONLINE BOOKING PROCESS WORK?
Our booking system is smooth and hassle-free. Our reservations team will contact you by email to confirm your booking and any special requests. This normally happens within a few hours of your booking being made. A deposit is normally taken to secure your reservation, and this amount will appear on your credit card statement under the name Starfish Interactive.
Should your chosen property be an "On Request" hotel (ie without online booking), our team will check availability and confirm details to you swiftly. Other properties work with us on a "book direct" basis and you will be able to enter your details on an Inquiry form that goes directly to them. They will then respond to you directly – generally within a few hours.
Individual hotels’ booking conditions vary, and when booking online you will be required to provide credit card details (normally with a deposit) to guarantee your booking. This is processed in a secure environment using the latest 128 bit SSL encryption technology. Your booking details will show exactly what deposit is payable and the balance payable to the hotel on departure. You can view the Room for Romance/Starfish booking terms and conditions in full on our booking pages.
WOULDN'T I GET A BETTER RATE BY JUST CONTACTING THE HOTEL DIRECT?
No – we offer the BEST available rates. We source our rates directly from the hotels and are also able to offer special discounted rates that are sometimes lower than those available directly from the hotel.
Don’t forget that by booking through Room for Romance you will often receive special free Extras, too – be it a room upgrade or a bottle of chilled champagne – to make your stay extra special. And there's no membership needed.
OUR RATE GUARANTEE
Simple: If you find a lower rate for the same room type under the same conditions within 24 hours of booking with us, then we will either refund you the difference or cancel your reservation at no cost to you.
YOUR PRIVACY AND SECURITY
We are committed to protecting your privacy. We are registered with the Data Protection Registrar and operate in accordance with applicable data protection legislation.
Your reservations with us are absolutely secure. All personal data is encrypted, and where provided, your credit card details are sent to us through a secure server using the latest 128 bit SSL encryption technology.
Personal information related to your bookings is collected directly by our online booking partners Starfish Luxury Travel, part of the Travel Intelligence group. This information is only used to process and confirm your booking, and is required to ensure you receive a professional service.
We do not sell or disclose your personal information to other companies without your prior consent, nor do we sell mailing lists to third parties. We may contact you to advise you of any changes or problems with your hotel booking, to send you our newsletters if you have chosen to subscribe, or to notify you if you have won a Room for Romance competition.
WHAT IF I EXPERIENCE PROBLEMS MAKING AN ONLINE BOOKING?
Should you experience any difficulties while using our booking pages, or if you prefer to speak directly to one of our team, call us on +44 (0)1225 428888 during UK office hours. Alternatively please email us on [email protected] and one of our bookings team will contact you as soon as possible.
HOW DO I CHECK THE STATUS OF MY RESERVATION?
Full details of your Room for Romance booking – which you should print out and take with you on your trip – will be sent to you by email. This will include details of any deposit paid, your booking reference number, together with contact numbers and detailed directions to your accommodation. You can also view the details of your reservation online.
CAN YOU HELP WITH FLIGHTS AND TRAVEL INSURANCE?
You will need to arrange your own flights or rail/ferry travel, but we can help with travel insurance for your trip. Just click on the link to obtain a competitive quote and some great deals from our insurance partners, Columbus.
WHAT CURRENCY IS MY PAYMENT MADE IN?
Room rates are quoted in the local currency of the hotel you have booked with, or in US dollars, and charged in that currency. For your convenience, you will find a currency converter on our booking pages, that lets you calculate the approximate cost in other key currencies.
ARE YOUR ROOM RATES INCLUSIVE OF TAXES AND SURCHARGES?
Yes, unless otherwise stated. Our booking pages state clearly what is included and not included in the rates shown. These are normally quoted per room per night, based on double occupancy and generally (though not always) including breakfast.
WHAT IF I NEED TO CANCEL MY BOOKING?
You should contact us by phone on 01225 428888 or at the email address shown on your booking confirmation if you need to cancel your reservation. Each property has its own cancellation policy (displayed when you make your booking, and on your booking confirmation) and charges apply if you cancel within the hotel's stated cancellation penalty period. In this case, the booking deposit paid to Room for Romance is also non-refundable.
Travel insurance can cover you for losses incurred through cancellation, and you can obtain a competitive quote through our partners Columbus Insurance – see above.
WHAT DOES "REQUEST NOW" MEAN?
The "Request Now" button shows instead of "Book Now" if your chosen hotel does not have live online booking. Our bookings team will double check that the hotel has availability on your chosen dates and contact you by phone or email as soon as possible. This is normally within a few hours.