YOUR PRIVACY AND SECURITY
Room for Romance is committed to protecting your privacy. We are registered with the Data Protection Registrar and operate in accordance with applicable data protection legislation.
Your reservations with us are secure. All personal data is encrypted, and your credit card details are processed through a secure server using the latest SSL encryption technology and encoding protocols.
For your security, payments made online are processed through secure servers.
Personal information provided by you is only used to process and confirm your booking, or to deal with Gift Card purchases, and is required to ensure you receive a professional service. When making a reservation or request through Room for Romance your name and contact details may be shared with the hotel in question to help them to deal with your request.
We do not disclose your personal information to other parties without your consent, nor do we ever sell mailing lists to third parties. We may need to contact you to advise you of any changes or queries with your hotel booking or Gift Card purchase, to send you our newsletters if you have chosen to subscribe, or to notify you if you have won a Room for Romance competition. We may contact you by email or telephone (including SMS).
Room for Romance is part of Riva Publishing Ltd
Data Protection Registration No: Z9535132
Room for Romance acts as a booking agent for the hotels featured on this website and does not operate or own any of the properties represented here.
Hotel rooms and packages featured on the Room for Romance website are subject to the terms and conditions published by the applicable hotel. You agree to abide by such terms when making a reservation through Room for Romance.
Credit card details and a Room for Romance deposit are required to guarantee your reservation, and details are confirmed to you when booking. Deposits taken by us will show on your card statement as taken by Room for Romance or Riva Publishing Ltd. In some cases, a hotel will require an additional deposit, and details will be confirmed to you on booking. You are responsible for paying the hotel the remaining balance owed before you check out.
Where the hotel's currency is different to your own, your card will be charged at your bank's rate of exchange on the date of booking.
Hotel rooms and packages offered through Room for Romance are subject to the terms and conditions published by the applicable hotel. You agree to abide by such terms when making a reservation through Room for Romance.
Room for Romance takes great care to ensure that the information on this site is accurate and up to date. However, hotel amenities may change at any time or without notice. No warranty is made by Room for Romance as to the accuracy of the information, services or advice provided or available through ourselves, or to the standards or suitability of a hotel for your stay. You agree that the use of, or reliance upon, any of the content of this site, including recommendations of hotels, products or services, is done entirely at your risk.
Room for Romance shall not be liable for any disappointment, dissatisfaction, loss, damage, expense or inconvenience suffered by you at any hotel represented on the site. Likewise, Room for Romance cannot accept responsibility where a hotel discontinues an offer or benefit shown on this site without informing us.
CANCELLATIONS, DEPOSITS AND CHARGES
Cancellations must be notified to us by email. Room for Romance will then confirm to you and to the hotel by email that your booking is cancelled. Please ensure you receive this proof of cancellation – you may require this should your booking be cancelled close to or within the hotel’s cancellation penalty period, to avoid any unnecessary charges.
Should you need to cancel your booking, please contact us by calling 01225 428888 or emailing [email protected].
Hotel cancellation policies specify a period before check-in when cancellations become subject to a penalty charge. Details are shown on your booking confirmation. The hotel’s cancellation period does not include the day of arrival. Thus a 24-hour cancellation policy means that a booking must be cancelled at least 24 hours before midnight on the day before your arrival date to avoid a cancellation penalty.
Deposit refund vouchers will be valid for 12 months, and may be used in payment for the deposit/s on other Room for Romance bookings.
Where additional booking deposits are taken by the hotel (as set out on your booking confirmation), these may be non refundable at any time, depending on that hotel’s terms and conditions.
We recommend taking out personal travel insurance when booking, should you need to cancel for any reason. Our insurance partners Columbus Direct offer excellent rates.
We understand that changing your booking is sometimes unavoidable, due to unforseen events. For this reason we do not charge for making a first amendment to a booking. However, any subsequent changes incur a GBP 20 admin fee to help cover our Reservation team's time.
If you choose to pre-pay a booking in full, or where pre-payment is required by the hotel, we make a 2.5% charge on credit card payments to cover the relevant card handling fees. No charge is made for payments by debit card.
'ON REQUEST' BOOKINGS
Where rooms are shown with a “Request Now” button, it means that we need to confirm availability directly with the hotel first. You will then receive an email or call from our reservations team confirming whether your requested room is available for the dates selected.
Rooms cannot be held pending your acceptance of such an offer, and availability can change rapidly. To avoid disappointment, we advise you to accept offers as soon as possible if you wish to make a firm booking. Confirmations are normally sent out within 24 hours of you making a booking, and it is your responsibility to contact us if you have not received a confirmation email.
Room for Romance is happy to help plan your holiday or honeymoon itinerary, and a nominal GBP 50 charge – refundable against your booking – is payable for this service.
ROOM FOR ROMANCE EXTRAS
Many Room for Romance hotels offer you special Extras to help make your stay memorable – often a bottle of champagne, welcome drinks or a room upgrade.
Where details of Room for Romance Extras are displayed, hotels have agreed to honour this offer. However Riva Publishing Ltd, trading as Room for Romance, cannot accept responsibility for any loss, disappointment, inconvenience, damage or injury as a result of a hotel’s failure to honour the Extras shown.
Room for Romance Extras are not offered where the item in question (eg a bottle of champagne) is already included in the special package you are booking. They also cannot be guaranteed where you are booking a short-term promotion or special discounted rates. Please check with us if you are in doubt.
Where a room upgrade is offered as a Room for Romance Extra, such upgrades are always made subject to availability on the day of arrival. Upgrades are normally to the next highest room category, and further upgrades are at the hotel's discretion.
EXCLUSION OF LIABILITY
No warranty is made by Room for Romance as to the accuracy of the information, services or advice provided by or available through ourselves, or to the standards or suitability of a hotel for your stay. You agree that the use of, or reliance upon, any of the content of this site, including recommendations of hotels, products or services, is done entirely at your risk.
Room for Romance shall not be liable for any disappointment, dissatisfaction, loss, damage, expense or inconvenience suffered by you at any hotel represented on this site. Likewise, Room for Romance cannot accept responsibility where a hotel discontinues an offer or benefit shown on this site without informing us.
We make every effort to ensure that the information published on this website is accurate and current. However, we cannot be held responsible for any errors or omissions, or for changes that may occur.
Views, opinions and recommendations given on this website are our own and are provided for guidance only. Reviews written by members of our review team are subjective and are prepared in good faith.
Room for Romance acts as a booking agent for the hotels featured on this website. Once your booking is made, the contract is between you and the hotel concerned. Any claims or complaints relating to your hotel stay must be settled directly with the hotel. If you have any reason for complaint or dissatisfaction during your stay it is important that you take this up with the hotel management to try and resolve this.
Your booked hotel is responsible for providing the accommodation and any other booked services you purchase. Riva Publishing Ltd, trading as Room for Romance, assumes no responsibility for errors and omissions, nor for liability for any loss, damage, disappointment, injury or inconvenience or claim of any nature whatsoever resulting from the use of information on this website or which is in any way connected with any use of Room for Romance services.
We act as an intermediary between you and the hotels, and have no direct control over the quality of services or the charges of individual hotels. Room for Romance is not responsible or liable in any way whatsoever in relation to any dispute arising between you and the hotels regarding their charges, quality of services, facilities or otherwise.
Hotel information, room rates, facilities and availability are subject to change, and services and facilities can be withdrawn without notice. Room for Romance cannot accept responsibility for any inconvenience, omission, additional expense or other problem related to your stay that is beyond our direct control.
The trademark Room for Romance is owned by Riva Publishing Ltd. The copyright and all other rights to the material on this site – including graphics, images and icons – are owned by Riva Publishing Ltd, or are used with the permission of the rights owner. No part of this website may be reproduced, duplicated, published, transmitted, removed or otherwise exploited for any commercial or business purpose without our express written consent.
Access to and use of any information on this website is conditional upon your acceptance of these terms. You may not use our logo or trademark without our express permission in writing, and any use granted is for the sole purpose of promoting Room for Romance.
Access to and use of any information on this website is conditional upon your acceptance of our copyright conditions.
E-NEWSLETTERS AND COMMUNICATIONS
We will send you details of news and special offers at Room for Romance hotels from time to time, if you have chosen to subscribe to our newsletter, and we may invite other companies to participate in these offers. Your email address is not shared with third parties for marketing purposes. You may opt out of receiving these newsletters on receipt by clicking on the “Unsubscribe” link.
While great care is always taken, Room for Romance accepts no liability for any virus or any other harmful component that may be transferred through the site or through any of our email communications. You expressly agree that the use of our services is at your sole risk.
We always invite and welcome your feedback following a stay at a Room for Romance hotel, to ensure our hotels continue to meet the standards that you – and we – expect. You can also use our Contact form to send this.
THIRD PARTY SITES
You may see links on roomforromance.com to other websites we think may interest you. Riva Publishing Ltd does not control such websites and is not responsible for their content or security.
This website is owned and managed by Riva Publishing Ltd, trading as Room for Romance.
Room for Romance
Riva Publishing Ltd
38 Gay Street
Bath BA1 2NT
E: [email protected]
T: +44 (0)1225 428888
F: +44 (01225) 313155
Company registration number 5441329. VAT registration number GB 860 5714 24.
We reserve the right to make changes to these terms and conditions on our website at any time, and the amended terms shall be effective from that date. The terms and conditions detailed here are subject to English Law and the English courts shall have sole jurisdiction.